Privacy Policy

This Privacy Policy applies to the collection of personal information (“PI”) by or on behalf of Etc Etc Music Pty Ltd (ABN 25 132 798 648) t/a TMRW Music Group and its related entities as incorporated from time to time (“TMRW”).  

 

TMRW collects your PI when you sign up for our mailing list and/or make a transaction for an event organised by us via our website or third party ticket partners. You acknowledge and consent to the collection, use, and disclosure of your PI and to be contacted by TMRW for the purposes set out in this Privacy Policy, including Event-related communications and promotional activities. 

 

The terms of this Privacy Policy prevail and by interacting with us, you agree to be bound by those terms. 

 

Through our operations, including event registrations and promotional activities, we collect personal information for a range of purposes, such as improving our services and communications. We are committed to protecting your PI and complying with the Privacy Act 1988 (Commonwealth) (“the Act”) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect and handle your PI and outlines your rights and our obligations in relation to that information. 

 

  1. COLLECTION OF INFORMATION
    1.1 Why We Collect Personal Information  

 

We collect PI to provide you with our products and services and to administer our relationship with you. This includes, without limitation, processing event registrations, administering presale access, communicating ticketing and event-related information, and conducting marketing and promotional activities. We may also collect and use PI to provide you with information about special events, products and services (both our own and those of third parties we work with) that may be of interest to you, where you have consented to receive such communications. 

 

The provision of certain PI is necessary for us to provide services such as event registration and presale access. If you do not provide requested PI, we may be unable to provide you with those services.  

 
1.2 How We Collect Personal Information 

We primarily collect PI directly from you through written, electronic and/or verbal means of communication when you interact with us, for example (but not limited to) when: 
 

  1. you register and/or subscribe for TMRW Music Group products, services and forums online; 
  1. you contact us by email or submit information through our websites or digital platforms;  
  1. you purchase products or services from us by credit card or otherwise. 

 
In limited circumstances, we may also collect PI from third parties such as marketing databases or other publicly available sources including websites, journals, legal directories and telephone directories. We will only collect PI from this parties where it is reasonable and lawful.  

 

Where PI is collected from a third party, we will take reasonable steps to ensure that you are aware of who we are, the fact and circumstances of the collection, and this Privacy Policy. Where practicable, we will request that the third party inform you that they have provided us with your PI. 

 

We may also collect anonymous information using cookies and similar technologies on our websites. Cookies are small data files stored on your device that helps us understand how our websites are use and improve functionality. Most web browsers are set to accept cookies by default. You can configure your browser settings to refuse cookies. If you choose to disable cookies, some features of our website may not function as intended. 

 

  1. USE AND DISCLOSURE
    2.1 We may use your PI for purposes, including but not limited to the following: 
     
  1. to provide you with our products or services, including processing event registrations and administering presale access; 
  1. to communicate with you about events, ticketing, and other event-related information;  
  1. to administer our relationship with you, including responding to enquiries and requests; 
  1. to facilitate your participation in trade promotions, competitions and other promotional activities;  
  1. to monitor and maintain the security and performance of  our websites and digital platforms; 
  1. or internal administrative purposes, including procedural assessments, risk management, staff training, accounting, billing, and product and service reviews; and  
  1. to identify, develop and inform you about other events, products and service that may be of interest to you, where you have consented to receive such communications.  

 

2.2 Disclosure of Personal Information  

We may disclose PI to other members of TMRW Music Group and related bodies corporate in accordance with this Privacy Policy.  

 

We may also disclose PI to third parties engaged by us to perform functions or services on our behalf, such as ticketing providers, payment processors, and marketing and promoting agencies. These third parties are required to handle PI in accordance with this Privacy Policy and applicable privacy laws. 

 

We may also disclose PI where required or authorised by law, including to government authorities or law enforcement agencies, or where reasonably necessary obtain legal or professional advice, prepare legal proceedings, investigate suspected improper conduct or wrongdoing, or to protect our rights.  

 

We will not disclose your PI for direct marketing by third parties unless you have expressly opted in to such disclosure.  

 
We impose strict requirements of security and confidentiality on all third parties in handling PI. Notwithstanding this, we cannot be held responsible for any misuse or unauthorised disclosure of your PI by these third parties. 

 

You may opt out of direct marketing communications at any time following the unsubscribe instructions in communications we send you or by contacting us directly using the details set out below.  

 

  1. DATA QUALITY

We take reasonable steps to ensure that the PI we collect, use or disclose is accurate, complete and  

up to date. If your PI is incorrect or changes, please contact us using the details set out below, so that we can take reasonable steps to correct your PI and continue to provide our products and services. 

 

  1. DATA SECURITY

We take reasonable steps to protect the PI we hold from misuse, loss and unauthorised access, modification or disclosure.  

 

We retain PI only for as long as it is reasonably necessary to fulfil the purpose for which it was collected or as required or permitted by law. When PI is no longer required, we take reasonable steps to de-identify your PI in accordance with applicable legal requirements. 

 

  1. OPENNESS

This Privacy Policy explains how we collect, use, and disclose PI, and how you may access and correct the information we hold about you. This Privacy Policy is available on our website and may be updated from time to time. If you have any questions about this Privacy Policy and/or our handling of PI please contact us using the details set out below and we will endeavour to assist you with your request. 

 

  1. ACCESS AND CORRECTION
    You may request access and be provided with a copy of your personal information held by us. You may also request your PI to be corrected if you believe it is inaccurate, out of date, incomplete, or misleading. We will take reasonable steps to respond to such requests in accordance with the APPs.  

 

There may be circumstances under the APPs in which we are not required or permitted to provide access to PI. In these circumstances, we will take reasonable steps to explain the reasons and if reasonable, agree on an intermediary to allow you with sufficient access to your PI.  

 

We may charge a fee for providing access to your PI, and you will be informed of any applicable fee in advance of receiving the information. 

 

  1. COMPLAINTS 

If you believe we have breached the Act or the APPs, you may make a complaint by contacting us using the details set out below. We will investigate your complaint and respond in writing within a reasonable period.  

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.  

 

  1. IDENTIFIERS

As required by the APPs, we do not collect or use Commonwealth government identifiers. 

 

  1. 9.ANONYMITY

Where practicable, you may interact with us anonymously. However, due to the services we provide, if you do not provide us with your PI we may not be able to provide you with the requested product or service (for example, if we require your details in connection with a competition we are running, we cannot provide you with a prize should you be a prize winner and we cannot contact you). 

 

  1. 10.OVERSEAS TRANSFERS OF INFORMATION

We will not disclose PI to recipients outside of Australia, unless we have taken reasonable steps to ensure the recipient complies with Australian privacy law including to abide by the terms of this policy or you have consented to the disclosure, or the disclosure is otherwise permitted by law.  

 

  1. 11.SENSITIVE INFORMATION

Sensitive information includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability, sexual activity or orientation. We will not require you to provide sensitive information unless: (a) you have consented; or (b) the collection of the information is specifically authorised or required by law. 

 

CONTACT US 
If you have any queries about this Privacy Policy, please contact TMRW’s Privacy Officer by mail at 200 Crown St, Darlinghurst NSW 2010 or get in touch by email at info@tmrw.com.au  

 

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TMRW acknowledges the Gadigal People of the Eora nation as the first inhabitants and the traditional custodians of the lands where we work, live and play. We pay our respects to Elders past and present, and recognise and respect their abiding connection to this land, its waterways and community. First Nations people have nurtured this land for over 50,000 years and continue to do so today. TMRW acknowledges that Sovereignty was never ceded.

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TMRW is a proudly inclusive organisation, an ally of LGBTIQ+ community and the movement toward equality for all. We embrace diversity and condemn any kind of discrimination, be it on the basis of race, religion, ethnicity, sexual orientation, gender identity or disability.